In force

Version

2026.10.31

In force since

2026-10-29

Recorded on

2026-10-29

SHA-256 of the text

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Refund Policy

Last updated: October 28, 2026

Limini SpA operates a marketplace that connects professionals and experts with audiences, companies and event organizers. Payments are processed through our payment processor, dLocal Go, using a split payment, meaning the professional, organizer or company that sells is the merchant responsible for delivering the ticket, service or event, and Limini SpA operates the platform and is directly responsible to you for the purchases you make on it, without prejudice to its right of recourse against the seller. Before you pay we tell you Limini SpA's role and what it assumes; among other things, it guarantees that you receive the full amount when a refund is due. This Refund Policy explains when and how money is returned for each type of purchase, under Chile's consumer-protection law (Law 19,496). Nothing in this policy limits the mandatory rights the law grants you, and the time limits we set ourselves do not reduce your legal rights. If you buy from another country, the rights granted by the law of your country also apply.

1. Scope and Transaction Types

This policy applies to every payment made through Limini: (a) event tickets sold by organizers; (b) professional services and paid 1:1 appointments (consultations, talks, workshops, mentoring); (c) voluntary support payments ("Buy a coffee" / tips); (d) Premium subscriptions; and (e) the Featured listing. Each type has different refund rules, described below, because their nature and the applicable law differ.

2. Right of Withdrawal (Chile)

For purchases made by electronic means you may withdraw within 10 calendar days, counted from the moment your payment is accepted. For a service or an appointment, that period ends earlier if the service begins within those 10 days and we notify you of that start; without that notice, you have the full 10 days. For a ticket, the period ends when the event starts if that happens earlier. The written confirmation of the contract is the copy of it, with its terms, that we send to the channel you indicated before paying; if it does not reach you, the period is extended to 90 days. Limini SpA does not exclude the right of withdrawal for any product sold on the platform, including Premium, the company subscription and the Featured listing. If you withdraw, you receive the full amount you paid —the price and the platform fee— with no costs withheld. The refund is completed when the money is credited in your favor, and no later than 45 days after your notice.

3. Event Tickets

Ticket refunds follow these rules: (a) if the Organizer cancels the event, reschedules it or changes it substantially and you do not accept the change, you receive the full amount you paid, platform fee included; (b) if you withdraw under section 2, you also receive the full amount; (c) if you cancel by your own decision outside that right, the cancellation policy the Organizer told you before buying applies; Limini SpA may keep, at most, the platform fee of that purchase, and only if that retention appears in this policy and you were told in the summary before paying; otherwise, you receive the full amount; (d) tickets to free events do not generate a refund. Asking before the event starts makes the process easier, but that time limit does not reduce your legal rights. If you used a discount coupon, what you actually paid is refunded.

4. Professional Services and 1:1 Appointments

Services and appointments paid through Limini follow these rules: (a) if you booked a time slot when buying, the booking is confirmed as soon as the payment is confirmed, without the professional having to accept it; (b) if the professional cancels, does not render the service or does not deliver it as described, you receive the full amount you paid, platform fee included; (c) if you withdraw under section 2, you also receive the full amount; (d) if you cancel by your own decision outside that right, the cancellation window the professional told you before buying applies; Limini SpA may keep, at most, the platform fee of that purchase, and only if that retention appears in this policy and you were told in the summary before paying; otherwise, you receive the full amount; (e) once the service has been rendered as described, no refund applies unless the law provides otherwise. If you disagree with how it was rendered, you can open a dispute through the channel in section 7.

5. Voluntary Support ("Buy a coffee" / Tips)

Payments made through the "Buy me a coffee" feature or tips are voluntary contributions to support a professional and are not the purchase of a good or service: they are a gratuitous act and carry no right of withdrawal. Whoever receives the contribution cannot give you anything in return; if they do, it is treated as the sale of a service and you have the right of withdrawal. If a contribution was duplicated, unauthorized or made by mistake, we refund it in full. Please let us know within 14 days so we can review it quickly; that time limit does not reduce your legal rights.

6. Premium Subscriptions and Featured Listing

Premium and company subscriptions are billed in advance, monthly or yearly. You can cancel renewal at any time from your billing dashboard; the cancellation takes effect at the end of the paid period and the unused portion is not refunded, unless you exercise the right of withdrawal under section 2 or the law provides otherwise. If Limini SpA does not provide the contracted service, you receive the full amount. The trial period does not require a payment method and you are not charged if you cancel before it ends. The Featured listing is a Limini SpA service and is activated as soon as payment is confirmed. You have the right of withdrawal within 10 calendar days following payment, even if the featured listing is already active, and in that case we refund the full amount. We also refund the full amount, whether or not you ask, if the charge was duplicated or unauthorized, if the featured listing was not displayed or was interrupted because of an error on our part, or if we removed it through no fault of yours. If you purchased a Featured listing to extend a current one, you can request a full refund as long as the new period has not started. Outside those cases, a Featured listing that has already started is not refunded, unless required by applicable law. A featured listing removed for breaching these Terms does not entitle you to a refund. When a refund is made, the featured listing is deactivated immediately.

7. How to Request a Refund

To request a refund or open a dispute, contact us at contacto@limini.app or through the Contact page, including your name, the email used for the purchase, the transaction date and amount, and the reason for the request. We will acknowledge your request within 2 business days and aim to resolve it within 10 business days. For transactions involving a professional or organizer, we may coordinate with them to reach a fair resolution.

8. Refund Method and Processing Times

Refunds are made to the original payment method, through dLocal Go and in the original currency of the transaction. When a ticket or a service is sold, the price is credited to the seller's dLocal Go account, and that account issues the refund of the price; Limini SpA refunds its platform fee when applicable. If you withdraw, Limini SpA issues the refund of its fee within 48 hours of your notice and, if the seller has not refunded their part within 5 business days, Limini SpA advances it to you. In a duplicated or unauthorized charge, or in the seller's cancellation or non-performance, Limini SpA advances its part to you if the seller did not refund it within 10 business days. In all those cases you receive the full amount. Subscriptions and the Featured listing are refunded by Limini SpA. Once the refund is issued, your bank or card issuer usually takes 5 to 20 business days to show it; that delay belongs to the issuer and does not extend the period the law gives us to refund you. If after 20 business days from the moment it was issued you do not see it reflected, write to us and we will pay it to you by bank transfer. Limini SpA is not liable for fees charged by third parties unrelated to the purchase.

9. Chargebacks and Card Disputes

If you do not recognize a charge, please write to us first so we can resolve it quickly; you always keep the right to dispute it with your bank or card issuer under their rules. A dispute made in good faith has no consequences for your account. We may suspend your account only in case of proven fraud —a ruling by the issuer, the acquirer or a court in favor of the merchant, or objective evidence of impersonation— or repeated abuse, which means having 3 or more disputes resolved in the seller's favor within 12 months. Before that we notify you with the reason, you have 5 business days to respond and a person reviews the case: suspension is never automatic. The suspension does not affect your purchases already paid or your pending refunds.

10. Non-Refundable Situations

Unless the law gives you a different right, no refund applies: (a) for an event that already took place or a service already rendered as described; (b) for voluntary contributions, except the cases in section 5; (c) for the unused portion of a subscription period outside what section 6 provides; (d) for a Featured listing that has already started outside the cases in section 6; (e) when the request is made in bad faith.

11. Changes to This Policy

Limini SpA may update this Refund Policy to reflect changes in our services or in applicable law. Material changes will be posted on this page with an updated date. The policy in force at the time of your transaction governs that transaction.

12. Contact

Questions about this policy or a specific refund can be directed to contacto@limini.app, Santiago, Chile, or through our Contact page. If you are a consumer in Chile, you may also contact SERNAC; in other countries, your local consumer-protection authority.