Frequently asked questions
Quick answers to what we get asked the most.
Basics
4 questionsWhat is an expert (referente)?
Someone who adds value through talks, advisory, volunteering, press or other impact activities. It is broader than "speaker": it covers any expert voice who wants to log and validate what they do.
Link to this questionHow is an activity different from an event?
An activity is each concrete engagement of the expert (a talk, an advisory session, an interview). Events are a complementary unit to organize tickets, sessions and attendees. The core of Limini is activities and their impact.
Link to this questionCan I log free activities?
Yes. An activity can have value 0 (free) or an associated charge. In both cases you can measure its impact and request validation.
Link to this questionWhy doesn't my profile appear on the public site?
A speaker profile appears on the public site only if it has a profile photo, a description (bio) and a registered identity document (RUT in Chile or your country's document), and the «Appear on the public site» option is on — it is on by default. Your hub profile shows whether you appear and what is missing. Changes show on the site within a few minutes.
Link to this questionPricing and payments
7 questionsHow does the sales fee work?
Each sale of services and tickets adds a platform fee that the client pays on top of your price. The fee includes VAT and the payment gateway cost, so you receive exactly your price. The Premium subscription is charged separately.
Calculate the fee for your price
Link to this questionWhy do some services not display a price and say “Request quote”?
For professional and company services, prices are hidden by default so each provider can choose whether to display a fixed rate or receive tailored quote requests. When pricing is hidden, you can submit your inquiry directly from their profile to agree on scope.
Link to this questionHow do discounts and ticket tiers work for events?
Event organizers can configure up to three ticket tiers (Complimentary, General, Premium, or VIP) and apply discount coupons to the base price. In addition to online sales, organizers can record on-site box office sales (cash or POS) with digital ticket delivery directly to the attendee's email.
Link to this questionDo I need a card to try personal Premium?
No. The 14-day trial starts when you create your personal account, with no payment method required. This trial does not apply to a company subscription.
Link to this questionWhat happens when the personal trial ends?
Your data is preserved. Access follows your current plan and permissions; check the applicable terms in your account.
Link to this questionRefunds and cancellation rights
2 questionsThese rules apply without prejudice to statutory consumer rights: nothing stated here reduces your legal rights.
When can I request a refund for a ticket, a service, or my subscription?
You can request a refund or exercise your cancellation rights depending on the purchase type and the timeframes published in our Refund Policy (for example, prior to the event or service date and within the applicable window when the service has not been delivered). This policy does not reduce your statutory legal rights.
Link to this questionWhat happens with Featured placement and credit packs in case of a refund?
For immediately activated services such as Featured listings or additional credit packs, refunds are granted as long as the benefit or credits have not been used within the applicable timeframe. While a refund request is under review, the associated balance is held. This does not limit your statutory rights.
Link to this questionValidation and proof
3 questionsHow does corporate validation work?
If your activity client is a company with a registered website, a contact of that company whose email uses the site domain (e.g. person@codelco.cl for codelco.cl) can validate the activity. Once validated, it is marked "validated" — a verifiable proof that your work happened and was recognized by the client.
More detail in the documentation
Link to this questionWhy can’t I use a Gmail or Hotmail address as validator?
Corporate validation requires the validator email to belong to the client company domain. Personal domains (gmail.com, hotmail.com, etc.) are not accepted as company domains, to ensure the validator truly represents the organization.
More detail in the documentation
Link to this questionWhat is the public QR feedback?
Each activity can enable a public page with a QR code. You share it with the audience and receive direct feedback about the activity, on top of the client validation.
More detail in the documentation
Link to this questionI am a company
7 questionsI hire experts — do I have to register my company?
To validate the activities you hire, yes: validation is done by a contact with an email on the company’s verified domain, and that domain is verified when you register it. Registration is self-service and has two steps, the request and the link sent by email.
Link to this questionWhat should I do if the domain verification email for my company does not arrive?
First check your spam or junk folder and confirm with your IT department that corporate firewalls allow emails from @limini.app. You can request a resend from the dashboard after a few seconds; if delivery remains blocked, contact our business support team.
Link to this questionMy company cannot sign in or register — who do I write to?
There is a separate channel, with no session required, exactly for that: it is for whoever cannot get in, so it is not behind the sign-in.
Link to this questionAccount and privacy
3 questionsHow can I export my data or request account deletion?
From your account settings, you can export your data, clear your AI assistant history, or exercise your data subject rights (access, rectification, erasure, objection, and portability - ARSOP), as well as track the status of your requests under “My privacy requests”.
Link to this questionWho is responsible for content posted on profiles, events, and reviews?
Each professional, organization, or attendee is legally responsible for the accuracy and intellectual property of the content they publish on their profile, activities, events, or reviews. Limini operates as a registration and discovery platform, prohibits impersonation, and maintains reporting and moderation channels for violations of our Terms.
Link to this questionChilean tax rules (advanced)
3 questionsNone of this is needed to start using Limini.
Do I have to issue a receipt for the services I provide? (Chile)
If you are taxed in Chile: yes, and you issue it yourself. The tax document is always issued by whoever provides the service, addressed to their client. Limini does not issue receipts or invoices on your behalf. If you are an individual, it is your electronic fee receipt (boleta de honorarios electrónica) and it carries no VAT. If you charge through a company, the document depends on the type of company: a professional partnership still under second category keeps issuing a fee receipt, while an SpA or an EIRL issue an invoice or receipt, taxable or exempt depending on the content of the service.
See the worked example in the documentation
Notice. General information about Chilean rules in force in 2026. It is not tax or accounting advice, it does not take your particular situation into account, and it may become outdated. Confirm your case with your accountant or directly with the SII.
Link to this questionWho withholds the tax, the company or me? (Chile)
It depends on who hires you. If it is a company, it is required to withhold —15.25% in 2026— and pay it to the SII, and in March of the following year it must give you a certificate of what was withheld. If an individual hires you, there is no withholding: you receive the full fee and you are the one who declares and pays that percentage in your Formulario 29, by the 20th of the following month if you declare and pay online (the base legal deadline is the 12th). The tax is the same; what changes is who pays it in and when. Note that today a charge through Limini does not perform the withholding: if your corporate client must withhold, that part is agreed and settled outside the platform.
Notice. General information about Chilean rules in force in 2026. It is not tax or accounting advice, it does not take your particular situation into account, and it may become outdated. Confirm your case with your accountant or directly with the SII.
Link to this questionIs that deduction (15.25% in 2026) money I lose? (Chile)
No. The withholding and the provisional payment on professional fees —a rate the law raises gradually every year— generally fund your health, pension (AFP) and Ley 21.133 insurance contributions, with exceptions, for instance if you are retired or already contribute as an employee. The remainder, if anything is left after covering your contributions and your annual tax, comes back in the annual tax return. So when there is no withholding, the amount stays pending until your Formulario 29 the following month: spending it does not leave a debt with the SII, it leaves a year without contributions.
Notice. General information about Chilean rules in force in 2026. It is not tax or accounting advice, it does not take your particular situation into account, and it may become outdated. Confirm your case with your accountant or directly with the SII.
Link to this questionSupport
1 questionHow do I get support?
By email, writing to contacto@limini.app: it is Limini’s support channel and you do not need to create any account to use it. The Contact page gathers that address and sales enquiries, which go separately. If you are a company that cannot sign in or register, there is a separate channel that requires no session.
Link to this question